Service Operations Management

by Kavitha Raghunath, Manish Vadanere, Pragati Goyal, Sanskriti Upadhyay
Instuctors : Mercy Samuel, Gayatri Doctor, Paresh Vyas, Aneesh Chinubhai
3 February 2018
What is S
Introduction to Service Operations Management:
Service operations management is the organized, designed process to deliver a service, by using tools in identifying the existing loopholes, backlogs and inefficiencies in the system, and try to bring a value addition, to make the service better for its customers. It focuses on how organizations can deliver excellent service while achieving success. Current practice reveals a lack of widespread understanding of effective service management. This studio work has provided a platform for students to suggest improvements in different services by using service operations tools.
The aim of the study:

The Regional Transport Office (RTO) is an organization under the umbrella of the Indian Government. It is responsible for maintaining a database of drivers and a database of vehicles for various states of India.

The aim of this studio was to study the services and operations of RTO, Ahmedabad and propose measures to streamline these operations for more efficiency. The final proposal suggests changes in operations and software that make it possible to bypass middlemen for end users, hugely reduce time taken to avail certain services and even avoid unnecessary visits to the center for purposes like Registration of Vehicles, Licensing and others. 

 

What is S
What is S

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