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Mythili M

3019

Service Operations Management of India Post

A detailed study of the Service Operations of India Post was done where the processes and specific roles of different entities associated were understood. A case study on Blue Dart Aviation was conducted where the same processes of the private counterpart was studied. A comparison was drawn to understand the flaws and scope for improvements in India Post. Based on the comparison proposals were drawn which stressed on improving the service quality, efficiency and also to enhance the brand image of the service which will in turn focus on making India Post the most preferred service by the customers.


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Brief Introduction on India Post, Objectives and scope of work.

Comparison between Blue Dart and India Post

Comparison between Blue Dart and India Post

Consolidated Issues with respective proposals

Proposal for the postman app

Proposal for Work Environment Enhancement

Proposal for Work Environment Enhancement

Proposal for Work Environment Enhancement

Proposal for Zone-wise Sorting

Proposal for Zone-wise Sorting