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Rahul Patel

3019

SERVICE OPERATIONS MANAGEMENT OF INDIA POST

A study on the Speed post service of India Post in order to understand the functioning and operations. Service operations of Blue Dart were studied to get a comparative analysis. A detailed analysis was done using various tools to analyze the gaps and thereby formulate necessary proposals to bridge them. Several proposals were aimed at immediate implementation, some on a pilot basis and a few on a long-term basis. Overall, all of the proposals would definitely enhance the service quality as well as making a brand image for India Post gaining more customers in the long run.


Report Content

INTRODUCTION

PROCESS FLOW FROM SENDER TO RECEIVER

TOOLS FOR ANALYSIS

PRICING FOR SPEED POST

PRICING FOR SPEED POST

PICK-UP FROM DOOR STEP

PICK-UP FROM DOOR STEP

RE-PACKING

DIRECT BAGGING PROPOSAL

DIRECT BAGGING PROPOSAL