For a richer surfing experience on our website, please update your browser. Update my browser now!
Services Operation and Management studio gave us an opportunity to look into various indispensable services in the urban sector that had a scope for improvement in terms of back-hand operations, service delivery and user experience. Being given the topic of ARTO Gandhinagar, the group first identified issues through observations and customer surveys and used service management tools like Swimlane, RACI, SIPOC etc. to analyze the same. The ultimate goal that the group wanted to achieve was on reducing the waiting time, easing the process for the applicant, spreading awareness and enhancing the service delivery for the ARTO.