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An case study has been taken to study the service operations & lean management. The site for studio project was ARTO Gandhinagar and we focused only on licensing part only. The various issues observed on site are agent consultation by customer to complete the process, repetitive activities ( documents submission), queue management, lack of signages etc. To make the system efficient and citizen centric, Ease of information has been proposed so as to facilitate availability and accessibility of information. The proposal has four prompt strategies under Ease of information which are listed below Tutorial videos,FAQ’s, Appointment letter and Computer room.