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The study focuses on facilities and services at arrivals at SVPI Domestic Airport. Major focus is from passenger entering into terminal building, transferring baggage to conveyor belt, passenger waiting for baggage, passenger waiting for connecting flight, passenger using facilities and services at airport to the ending process where passenger takes exit from terminal building. With the help of tools, survey of passengers and officials and analysis of constant site visits issues were identified, referring case studies of other airports possible solutions/proposals were carried out.