Panchal Himadri Rajnibhai

3074-2

Arrivals at SVPI Domestic Airport

The study focuses on facilities and services at arrivals at SVPI Domestic Airport. Major focus is from passenger entering into terminal building, transferring baggage to conveyor belt, passenger waiting for baggage, passenger waiting for connecting flight, passenger using facilities and services at airport to the ending process where passenger takes exit from terminal building.  With the help of tools, survey of passengers and officials and analysis of constant site visits issues were identified, referring case studies of other airports possible solutions/proposals were carried out.


Report Content

Facilities and Services at Arrivals, tools were used to identify issues, methodology of entire study, details about survey are identified.

Taken cases following passengers to identify area of concern in detail

Area of concern were highlighted with photos show casing issue. With the help of tools, survey of passenger and officials and through constant site visits, issues were highlighted.

Focusing on issue of Signage and way-find possible solution is worked out.

Focusing on issue of missing , mishandled and damaged baggage possible solution is Baggage Tracking system is addressed.

Focusing on issue of cleanliness factor and lack of monitoring of toilets possible solution is Smart Toilet System.

Focusing on issue of lack of maintenance in existing services and facilities is to provide with preventive measure as checklist for facilities and services at arrivals.

Focusing on issue of passenger having connecting flight possible solution is to provide with way for transfer from inside terminal and proposed space for retail.

Focusing on issue of lack of tourism information or activity proposed solution is interactive tourism display/ information kiosk.

Summarizing issues and proposals that were carried out during study.