Counter Management - Check-in process (Domestic Airport)

Soumya Kaushal

3074-2

I have made some observations regarding the check-in process at domestic terminal, Ahmadabad airport. There are some issues of queue length and the wait time of the passengers. This project in proposed to reduce the queue length and improve the wait time of the passenger and overall to increase the customer satisfaction.

Report Content

Issues observed and the scope of improvement

Surveys to find out the average check-in time and the wait time of the passengers.

Proposal of changing linear lines into serpentine lines so that it can cater more passengers.

Comparison of Existing conditions with the AERA standards.

Incentive and Penalty Model to reduce the queue length and increase the staff efficiency

Incentive model

Addition of the wait time displays for the passengers.

Reasons that result in the flight delay

QR code scanning at the security check to avoid the flight delays

Final conclusion of problems and solutions that can increase the customer satisfaction