Shah Jay Anil

3074-2

Security Hold Area, Ahmedabad Airport

Services operations management is related with delivering service to the customers of the service. It involves understanding the service needs of the target customers, managing the processes that deliver the services, ensuring objectives are met, while also paying attention to the constant improvement of the services. Worked on Security Hold Area, Ahmedabad Airport. In which prime focus was to reduce the process time and increase the customer experience. To cater to this goals queuing analysis, customer survey, staff interaction and study of MUDA's were done to come proposals including financial feasibility.


Report Content

Historical details of Security Hold Area issues in Ahmedabad Airport

Swimlane Diagram of SHA (Security Hold Area), Ahmedabad Airport

Secondary Literature Review of related to Security Hold Area

Primary Data Collection for Security Hold Area Process Analysis

Primary Data Collection for Security Hold Area Process Analysis

Areas of Concern and Proposals

Automatic Tray Retrieval System

Proposal 2 : Increase the length of rollers in divest and composure area

Frisking for Wheelchair Passengers

RACI matrix for application of proposals