Shah Nidhi Rakeshkumar

3074-1

The work here shows the existing scenario of the check-in process and the related area as a part of the Service Operations and Management studio work. For which lean tools were applied and the cause of delay and queue in check-in were studied. Also Process profile worksheet, Fish bone diagram were mapped for finding the areas of concern. So with the hep of the tools some solutions were suggested which included technology improvement and thereby improving the customer experience and also to run the process smoothly.