Shah Divija Prashant Swarupa

3074-1

International_Arrivals

To study service operations at arrivals, the processes are divided into three main broad categories. It is as follows: 1. Immigration 2. Baggage Reclaim 3. Hand Baggage screening and Random Passenger check by customs. Areas of Concern were identified in each process through Process Tools and the following solutions were proposed.


Report Content

Areas of Concern_Arrivals

Peak Hour PAX Density

Immigration and Passports_Proposal 1

Immigration and Passports_Proposal 2

Immigration and Passports_Proposal 3

Baggage Reclaim Area_Proposal 1

Baggage Reclaim Area_Proposal 2

Arrival Hall

Middle term Proposal

Conclusion