Raval Divyam Jignesh Kumar

3074-1

The project focuses on understanding the aspects of service operations, at International Terminal (T2), SVPIA Ahmedabad. Upon study of various aspects ways to improve the customer experience were identified and proposed, through a scientific approach called "Lean", which aims at reduction of wastage (Muda) in a given process, so as to make the overall process effective and efficient. 
If the shown proposals are implemented, passengers on an average basis would be able to save upto 3 minute of time, within the service of baggage screening.