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In an airport the most crowded area is the approach area as there are passengers, cars, and the people coming to see off. Management of this is really important So this contains the detailed study of the drop off lane at the airport. Observations were made at various times lean and peak. It was found that there is a lot of congestion due to managerial and design issues. Various tools were used to know the root cause like pareto chart, RATER analysis. Finally, short term and long-term solution for a standard operating procedure and its widening respectively was proposed.