Shambhavi Kumari

UM4002-1

Service Operations Management - BRTS

The project is a comprehensive study of Bus Rapid Transit in Ahmedabad. The aim of the project was to understand how the service operations are managed by the government and the efficiency of the same was understood through various tools for analyzing service quality. Recommendations were given based on the analytical study in order to improve the existing scenario of bus maintenance and incident management in the system.


Report Content

Location of workshops and bus details

Maintenance schedule

Maintenance work monitoring by authority

Incident data trend analysis

Driver's training and passenger awareness survey

Proposed token based maintenance work allocation regime

Proposed bus grading matrix

Bus allocation based on bus grades and logbooks for each bus

Rewards and recognition parameters for opera

Signage inside bus and stations for creating awareness about BRTS helpline and feedback mechanism for driver rating