Sabarmati Ward Management Plan-Public & Community Toilet

Trisha Swarup

UM4000-2

Toilet use is crucial to unlocking social and economic progress in India.My focus area was on proposing a management plan for the efficient working of the public and community toilets at the Ward. So, daily operation & maintenance also becomes important part. By continuous visit to different public toilets and community toilets, it was clearly observed that cleanliness is a major issue in community toilets. The results we got during survey is used as a base for gap analysis. And the proposals are aimed at enhancing process in supervision and human resource management and efficient feedback cum monitoring device for people.

Report Content

System description of community and public toilet used by people.

CCRS is one of the process to know how efficiently complaints is being resolved when people complains through various medium.

This survey was conducted to find actual number of complaints by user.It has been observed complaints which has not been registered at the time due to non availability of feedback system at public and community toilets.

Qualitative survey

Various issues were identified during the site study.

For tacking the issue 1st proposal was to give all community toilet to the SHG for its operation and maintenance, for that contract was made highlights what are the area of work for SHG.

SHG work will be Supervised by AMC

As per Swacch Bharat Mission Guidelines developing an efficient cleaning and maintenance regime for SHG group for he O & M.

Proposal 2- Feedback cum monitoring devices for public and community toilet.

Creating awareness on using feedback device to the users