Snigdha P Kanta

UM4002-2

COVID-19 Management in Gulbarga city

The COVID-19 scenario of a city in Karnataka, 'Gulbarga', is studied which shows the COVID profile with respect to confirmed cases, recovered cases and deceased cases. Further COVID-19 management in the city has been studied using 3 processes which are Identification and Testing, Treatment and Quarantine and Monitoring and Surveillance with the help of Service Operations tools which are Process identification worksheet, Process profile worksheet, SWIMLANE, RACI chart, SERVQUAL and FMEA which is detailed out in 10 slides along with issues. Further recommendations are provided in Service Audit Profile for the better functioning of COVID-19 management in the city. 

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Image showing the city profile of Gulbarga with details of demographics and administration.

Image showing COVID-19 details in the city of Gulbarga

Image showing the stakeholders along with the process details of COVID-19 management in the city with the timeline. Delay of Rapid antigen test report was found out as an issue.

Image showing the stakeholders along with the process details of COVID-19 management in the city with the timeline. Lack of Contact tracing was found out as an issue.

Image showing key processes and Process details of the COVID-19 management in the Gulbarga city.

Image showing the stakeholders who are Responsible, Accountable, Consulted and Informed in all the processes of COVID-19 management in the city.

Image showing service analysis of isolation centers in Gulbarga city.

Image showing service analysis of containment strategies in Gulbarga city.

Image showing the issues in services, its potential causes of failure and the recommended actions for the issues found in the process of COVID-19 management in the city.

Image showing the existing services and recommendations for the improvement in the services in the COVID management of the city.

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