Dhairya Chopra

UM4002-2

COVID management in Lucknow city

As a part of Service Operation Management, an elaborate study for the city of Lucknow was done with reference to COVID 19 pandemic. For the study, the city was analyzed with the help of service operations analysis tools namely, process time, service analysis, risk analysis, responsibility matrix, etc. On the basis of these tools, various service and risk analysis were identified to finally arrive at the final service review where the existing and the future recommendations were compared to find how much the city would improve in tackling the pandemic if they were to be implemented.

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City Profile

City Profile

Corporation structure and COVID status of the city as on October 31, 2020

COVID timeline

Process Flow of COVID management in the city

Process Flow of COVID management in the city

Process Detail

Service Analysis

Risk Analysis

Service Review

Project Video