Enhancing Service Delivery though Finance and Contracts

Aakriti

UM4002-1

The vision of the Service Operations Management Studio is to "facilitate the efficient and high quality Municipal Services while enhancing the existing infrastructure". The goal specific to Finance and Contracts Management is to "promote efficiency, accountability, and transparency". For doing so, Citizen Civic Centers (CCCs) are envisioned as independent entities- answerable to Ahmedabad Municipal Corporation. The decentralized system facilitates CCCs to act as SPVs with defined control points, financial streams, and contractual processes. The work throws light upon the existing scenario with respect to the vertical and lays down corresponding proposals for the same.

Report Content

Introduction: Vision, vertical-specific goal, and rationale

Finance: Existing expenditure profile for CCCs in Ahmedabad

Finance: Proposed organizational responsibilities and expenditure inventory for budgeting

Finance: Proposed ideology of mapping ticket size of CCCs on risk-return quadrant

Finance: Superimposing proposed expenditure across verticals on risk-return quadrant to check short term feasibility

Finance: Methodology got long-term feasibility and financial modelling

Contracts Management: Existing organizational structure and contractual arrangements

Contracts Management: Proposed procurement methods and bid-evaluation criteria

Contracts Management: Proposed Service Level Agreement (SLA) mapping at corporate, customer, service level

Contracts Management: Long-term service provider mandates for contracting and sub-contracting