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Vedantam Vaasanthi

UM4002-1

Human Resources Proposals- City Civic Centers, Ahmedabad

The study focuses on the Service Operations Management of the City Civic Centers (CCCs) in Ahmedabad. The CCCs are a network of buildings that facilitate municipal services to its citizens. The existing service operations of the CCCs were studied and analyzed, through which gap areas have been identified under five verticals. For the “Human Resource” vertical, the proposals are oriented towards smooth functioning, coordination, and capacity building of existing employees, rather than recruiting new staff, which would improve employee satisfaction, the efficiency of overall service delivery, and customer experience.


Report Content

Existing Organization Structure of CCCs, Ahmedabad

Human Resources- Areas of Improvement

Proposal 1: Rearranging the Employee Structure

Proposal 2: Setting KRAs, Prerequisites, and Standards

Proposal 3: Introducing Training Modules

Key Performance Indicators of the Employees

Training Modules- Monitoring and Evaluation of Employees Performance

Proposal 4: Revising the Employees Salary Structure

Proposal 5: Providing Incentives and Benefits; Proposal 6: Incorporating Formal Attendance and Complaint Redressal System

Human Resources- Proposal Summary