Akshita Anand

UM4002-1

Process and Technology

Introducing a new user interface for the website with an Integrated web portal for all the stakeholders including citizens, PROs and various government departments. The citizens would be familiarized with technological interventions at the CCC which would make the process simplified and efficient. 


Report Content

A brief about CCC

Existing process at the CCC, explained through Swimlane Diagram.

Proposed process at the CCC, explained through Swimlane Diagram for improving the service delivery at the CCC.

Gap analysis of the PRO Dashboard showing various problems, which delays the process.

Gap analysis of the AMC website.

Proposal for improving the Website User Interface.

The improvised web portal with new added features.

The improvised PRO portal with new added features.

The improvised Citizen portal with new added features.

Proposals at a glance.