Srinath V

3019

The project aimed at understanding various services provided by Sardar Patel Market, undertaken by  APMC (Agriculture Produce Market Committee) and analyzing the areas of inefficiency, cost consumption, lack of transparency in the operations of trading. Besides, involved understanding of expectations and perceptions (through surveys) of the Service receivers i.e., the Traders, Farmers, and Buyers . With the support of various service operation tools like SIPOC, RACI, Process Profile worksheet and SERVQUAL, the gaps in the system were identified and recommendations were provided with implementation plans accordingly.