Smriti M

UM4002-2

Business Process Re-engineering and Technologies

City Civic Centers acts as touch point between the citizens and the Corporation to access the civic services provided by AMC. Re-engineering the process would help to improvise the quality of service delivery. Through the proposals, citizen focus and experience can be improved, process complexity can be minimised, cost and service delivery time can be optimised leading to increased transparency levels and reduced administrative burden.  


Report Content

City Civic Center - Introduction

House of Quality - Analysis

Vision and Goals

User Analysis

Process Re-engineering - Appointment system

Process Re-engineering - Token and Queue Management

Process Re-engineering - Data input, verification and service output

User interface of CSE dashboard

Implementation Phasing

Expected Outcomes