Kansara Krishna Uday Neeta

UM4002-3

Public Bike Sharing in Ahmedabad

The purpose of the study is to identify challenges faced by ULB and service providers for introducing Public Bike Sharing System in a city as it progresses through the implementation and occupancy stage.  Our team has proposed an integrated model which involves multiple stakeholders and outsourced agencies to implement PBS system in Ahmedabad. SCADL will be appointing a third party to monitor the progress of these outsourced agencies to ensure effortless working of the system in terms of its operations and flow of finances.


Report Content

TPI service contract agreement with SCADL

TPI Deliverables and Penalties

KPIs for Customer Support Service

Docks Inspection Criteria

KPIs for Repairs and Maintenance of Bicycles

Tasks for the day for Third Party Inspectors

Tasks Log Book for Marketing Agencies

Monthly Checkpoints and Reports assessment Gantt Chart for Marketing Agency

Real Time Dashboard for Customer Complaints

Real Time Dashboard for SCADL CEO to evaluate Service Providers' Performance