Vedantam Vaasanthi

UM4050

The Directed Research Program was done along with eGovernments Foundation, a non-profit organization, established in 2003, that aims to transform urban governance in India through DIGIT, its flagship technology platform. 
The research aimed to develop a case study to capture the experience of the digital transformation of urban governance in Andhra Pradesh, which will be used to educate policy professionals, and advocate for a platform-based approach to governance and service delivery.
The scope of the study was narrowed down to active Public Grievance Redressal channels in Guntur, as the city receives and addresses highest grievances in the state.