Shekhawat Himani Bhupendrasingh

UM4002-1

CUSTOMER CARE SERVICE : PBSS

Public bicycle sharing system is closely associated with the users, and Good user/customer service meets user’s expectations, improves satisfaction, and reduces friction. Providing great customer service can generate more marketing and sales opportunities. So, meeting customer satisfaction is paramount to keep the business growing successfully. At the core of customer-centricity is listening to customers, and understanding their needs. This means actively soliciting feedback, and then acting on that feedback, to continually improve the experience. When customers are satisfied, customers stay with a company for longer, Use the services often.

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Introduction to Public Bicycle Sharing System and learnings from International and National Case Studies

Public Private Partnership Procurement Model proposed - Viability Gap Funding

Customer Experience and general behavior toward the service or product

Way forward for the effective customer care service : Strategies, Adapting Technology & multi support channel.

First Call Resolution : Alert/call-back systems are being applied in chatbots, websites, and social media.

CRM improves understanding of clients and enable the organisation to provide the best possible customer service

Enabling average Turn Around Time

Enhancing Net Promoter Score

All-in-one inbox for multi-channel support

Business Model Canvas Summing the Proposed Procurement Model, highlighting the customer relationships.