Samreen Dhingra

UT4051

 In the United States, sprawling residential patterns have created transportation challenges, particularly in low-density suburban areas, where traditional fixed-route buses struggle due to limited coverage and low ridership. This has led to the rise of micro-transit as a solution, offering flexible services tailored to local needs. However, existing evaluation methods often overlook passenger satisfaction and service effectiveness, focusing mainly on financial metrics. Thus, there is a critical need for a comprehensive evaluation framework that considers both financial indicators and passenger-centric metrics to accurately assess the performance of demand-responsive transit services.