Harshavi Patel

BD3006

Samvaad Saathi

Throughout this studio, we delved into the intricacies of service design, focusing our efforts on daily wage workers, with a special emphasis on women, to create a transformative service. Our journey involved interviews, primary research, and collaborations with diverse organizations, NGOs, and government bodies. The result was the birth of 'Samvaad Saathi,' a service aimed at elevating the lives of these workers. A significant milestone was achieved as we facilitated real workers in opening bank accounts, a testament to the tangible impact and success of our service design process.

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Introduction to the premise of our project

Observations that we made during interviews that led to a Journey Map

Brainstorming possible concepts and their feasibility

Presenting our service, Samvaad Saathi and what it stands for

Detailed Blueprint of the service and Business Canvas

How and what we look for in our agents

Representing the various stakeholders involved in a web of interactions

Flowcharts to show how service and follow-up will work

Performing a live prototype of our service with real users

Culmination of the studio

Project Video