Kratika Narain

UM4002-1

Contracts Management

Contracts in public transport are necessary to improve efficiency, increase responsiveness to market demand, promote organization, regulation and operational performance, involve private players, and allocate risks and costs. Hence, contracts can bring performance proficiency in the public sector. A well-defined contract provides better service quality, and ensure appropriate engagement of service performance with public needs and goals. A contract must be comprehensive enough to describe the division of responsibilities between the parties involved, and must not leave any room for ambiguity of involvement.  


Report Content

Contracts introduction

GCC in Public contract

Contracts in BRTS Ahmedabad

Key contract components

Performance delivery through Payment mechanism

Performance delivery through Assignment of Risk

Performance delivery through Monitoring

Case studies of good practices

Proposal: Driver incentive programs

Proposal: Driver performance indicator