Surbhi Garg

3074-2

Asset Management

It is not always the services that please the customer. Sometimes it is the facilities that improve the customer experience. It usually happens that after a long waiting queue it is the comforting chair or lounge that is essential to change your mood. To facilitate the passenger airport needs some assets. In this section, we will be discussing the assets that need to be improved to improve customer experience.


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Improvement for way finding signage

Flight display system

charging points and Air sewa

waiting area issue

Advertisements flaws

Comparing airport websites

Proposal for signage

increasing waiting area capacity and charging points.

Flight display system

Air sewa, Advertisements and website improvements .