Trolley Management and Crowd Framing at T1, SVPI Airport

Bhargav Pandit

3074-2

This study aims at gaining comprehensive understanding of service operations and its reference to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed at T1 of SVPI Airport. For the same, consumer flow movement till completion of first security check was scrutinized at site. Based on observations, with use of process mapping and management tools, inefficient trolley management and chaotic congregation of visitors at exterior of departure of T1 were identified as prime areas of concern. Proposals to solve the same, have been drafted as deliverables of this project.

Report Content

SWIMLANE diagram representing consumer flow movement outside the departure of terminal building, till completion of first security check

Survey at site_ Trolley Management

Proposition of six new trolley collection points outside the terminal building along with quantitative inspection of trolley requirements during peak hours

Proposals for efficient trolley management outside the departure of terminal building

Observations at site_ Prevailing chaotic congregation of visitors at the exterior of departure of terminal building

Inference from observations_ Need to prevent the prevailing chaotic congregation of visitors at the exterior of departure of terminal building

Proposal_ Organised arrangement of people outside the departure of terminal building

Observations at site_ Prevailing chaotic concourse at the exterior of departure of terminal building

Proposal_ Preventing chaotic concourse at the exterior of departure of terminal building by channelizing the crowd_ scaled-down version of Crowd Management