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Pragati Goyal

3019

Service Operations Management of RTO Ahmedabad

The aim of this project is to study the service and operations of Regional Transport Office, Ahmedabad and propose measures to reduce the footfall of people coming there for Registration of Vehicle services ensuring citizen satisfaction by reducing existing service time without compromising on service quality. My focus would be on ' Registration of New Vehicles services ' and 'Communication Plan' for RTO.


Report Content

Introduction of Registration of New Vehicles

Process Flow of New Vehicle Registration Process

Swim lane for the new vehicle registration process

3W's for Proposed Communication Plan for RTO

Measures for Proposed Communication Plan for RTO- How to attain the objective?

Measures for Proposed Communication Plan for RTO- Focus on Mass Media

Measures for Proposed Communication Plan for RTO- Which are the factors to be considered for effective visual communication?

Sample Hoarding in Gujrati for Communication Plan

Sample poster in Gujrati for Communication Plan

Total finance involved for the proposed Communication Plan