For a richer surfing experience on our website, please update your browser. Update my browser now!
As a part of our Urban Governance and Management studio, this project on Morbi's Citizen Services and Complaint Redressal focuses on identifying systemic gaps and proposing an integrated strategy to improve service delivery, grievance redressal, and citizen engagement in the Morbi Municipal Corporation. Through a detailed analysis of existing issues, such as lack of digital infrastructure, poor complaint tracking, and limited transparency, the project adopts a three-step approach: strengthening internal processes through SOPs and business process reengineering, enhancing digital platforms via the e-Nagar portal or a new MMC website/app, and building inclusive outreach through physical, digital, and mobile channels. The aim is to create a scalable, citizen-centric governance model rooted in accessibility, efficiency, and accountability.