Harshavi Patel

BD3596

This study delves into the role of service experience in community building at Spacehouse. Utilizing qualitative methods like interviews and participant observation alongside secondary research, it offers insights into community dynamics. Identified components of community-centric experiences lead to actionable recommendations for enhancing service delivery and community engagement. Emphasizing a holistic approach, integrating physical spaces, programming, and community involvement, this research contributes theoretical insights and practical strategies. It provides strategic frameworks and recommendations for Spacehouse's future experience curation, along with establishing success metrics.