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Kaviya Shree K R

UM4050

Public Grievance Redressal for Urban e-Governance - eGOV

Public Grievance Redressal for Urban e-Governance, Insights from Vishakapatnam.
The study aims at putting forth the establishment of the DIGIT platform by the eGovernments Foundation (eGov), the plan and strategies across various phases of implementation in the state of Andhra Pradesh, and the outcome of introducing such platforms to deliver civic services to the citizens and their changes over the years.


Report Content

Study - Context

Visakhapatnam - City Overview

PGR - Department wise data

PGR Channels available under GVMC

Modules present in GVMC

DIGIT Process Flow

Spandana vs DIGIT

Gap Areas

Suggestions from the Employees for improving the module

Impact Report vs Survey